DRIVEN TO COMMUNICATE
Drawing on our 25-year experience in an industry that is driven by communication, we have a number of unique processes to streamline and assist in enabling seamless, transparent communication between Sunrise Express and its clients.
CLIENT SPECIFIC EMAIL CHANNELS
Our larger clients benefit from having an email address dedicated to their communication requirements with Sunrise Express.
There is no need for them to remember who in the Sunrise Express team they need to copy in. We do that part in the background. Ask your Sunrise Express contact for more information.
CLIENT CENTRICITY CHAMPIONS
Personalised service is a distinguishing characteristic of our commitment to our clients. We have a team of Client Centricity Champions who provide our clients with a single contact point at Sunrise Express. These Champions make sure our clients get proactive reporting and answers to urgent requests without the client having to deal with multiple layers within our business. It is like having a private banker for freight services.
We asked ourselves the question: Why should our clients have to look for information from us? Why can we not give them the information in a structured, consistent way to allow them to run their business without the distraction of having to monitor their services providers?
Our Client Centricity Champions monitor our network and service levels on our clients behalf and proactively communicate this to you, our valued clients.
Our Client Centricity Division is dedicated to meeting with our clients, face-to-face, on a regular and consistent cycle. These are not “cake and coffee” calls. Agendas and minutes are prepared for all meetings and issues are discussed and dealt with. We strive to ensure that our clients have a clear process available to them to raise concerns, ideas and to discuss opportunities for change and improvement.
MONTHLY CONFORMANCE REPORTS
If you cannot measure it, you cannot manage it.
We measure ourselves against our commitments and share this information in easy to understand reports to our clients. Service levels are discussed and failures addressed for action.
Contact us now to get a quote in 15 minutes
Unit 23, CX48 Business Park
8 Ossewa Street, Chloorkop
T. +27(0) 87 802 2522